COFFEE BREAK WITH… YOUR NEIGHBOURHOOD MANAGERS

Meet Ben, Helen, Jeanette and Liam

In this edition of ‘Coffee Break with…’, we catch up with our neighbourhood managers to find out more about what their job entails day-to-day and why they enjoy doing it.

Meet Ben

Which area do you manage?

I manage the North Salford area which includes, Broughton, Trinity, Lower Kersal, Duchy, Charlestown, Rainsough Brow.

Tell us a bit about yourself

I started to work within Housing in Salford back in 2002 as a housing assistant when we were part of New Prospect Housing. I have taken on a variety of roles since then including, customer liaison officer, housing officer and empty properties manager and I’ve been a neighbourhood manager since 2016. I have a lot of experience of working within the Housing sector in Salford where I have worked for 18 years. I know the Salford area well and have got to know many of our customers during this time.

Why did you decide to work as a neighbourhood manager?

I like working with customers and within communities and this role gave me the opportunity to do this. A major part of the role is speaking to residents and listening to their views on any local issues, this plays a key role in developing our Neighbourhood Action Plans.

What is your favourite thing about being a neighbourhood manager?

I enjoy the diversity of the role. Lots of situations are thrown our way, some are very complex and I really enjoy the challenge of overcoming them. Some days can be challenging but when you resolve a situation or a problem for a customer it’s really rewarding.

What’s your favourite thing about Salford?

The communities and the people. My role allows me to engage with a lot of individuals who want the best for their communities.

“Lots of situations are thrown our way, some are very complex and I really enjoy the challenge of overcoming them.”
Ben Cruickshanks

Meet Helen

Which area do you manage?

I manage properties within the south of Salford.

Tell us a bit about yourself

I started to work for Salix Homes in 2012 as a neighbourhood officer after being a neighbourhood officer at another housing association for a long time. Iwas then promoted to a neighbourhood manager in 2016.

Why did you decide to work as a neighbourhood manager?

It was progression from working in Neighbourhood Teams for a number of years. I felt I could use the experience and knowledge I had gained in my previous role and build my experience in managing a team at a time when I was fortunate to have the opportunity to do so.

What is your favourite thing about being a neighbourhood manager?

I like the fact that no two days are the same. It’s always busy and there are lots of different challenges thrown your way that you and your team can work together to overcome.

“It’s always busy and there are lots of different challenges thrown your way that you and your team can work together to overcome.”
Helen Byrne

Meet Jeanette

Which area do you manage?

All high-rise apartment blocks

Tell us a bit about yourself

I have worked in housing for approx. 16 years. I joined Salix Homes in 2011 and over this time have had a diverse range of job roles.

Why did you decide to work as a neighbourhood manager?

If I’m honest, I didn’t originally choose to be a neighbourhood manager. I have had a variety of jobs from working in Facilities Management, Community Regeneration, First Response and more. Although each role was challenging, none have been as challenging or as rewarding as being a neighbourhood manager. I don’t believe just anyone can be a neighbourhood manager, it’s important to be passionate and to really care about the neighbourhoods and people you are working with, to respect and understand our customer’s values, cultures, challenges they face on a day to day basis and really want to make a difference in their lives.

What is your favourite thing about being a neighbourhood manager?

I love to believe that me and my team have made a difference each day, even if it’s just giving a customer my time and listening to them. Letting them know that they and their family matter to me and Salix Homes. One of the biggest rewards for me is when you take the time to work with an individual/family, offer the support needed, build a relationship with them and watch them become engaged and empowered to make positive life choices.

What’s your favourite thing about Salford?

The community spirit is outstanding and honestly blows me away. The history behind Salford and its communities is sometimes forgotten and we have some excellent partners and local groups who continue to raise awareness and promote this.

“One of the biggest rewards for me is when you take the time to work with an individual/family, offer the support needed, build a relationship with them and watch them become engaged and empowered to make positive life choices.”
Jeanette Green

Meet Liam

Which area do you manage?

Housing Projects. Non-traditional housing i.e. housing for older people, young person’s accommodation, NHS accommodation, leaseholders and private sector leasing.

Tell us a bit about yourself

I have worked for Salix for seven years in a variety of roles in tenancy management, customer services, environmental service and now neighbourhood management. I have been a neighbourhood manager for around 18 months.

Why did you decide to work as a neighbourhood manager?

Every day is different and within neighbourhood management, you can make a real difference to people, through the work you do - i.e. welfare calls through the recent pandemic. Whilst some people needed real support, a lot of people just appreciated the phone calls and having someone to talk to through the week. The biggest reward is seeing the impact you have made on a customer. Whether it’s through a new let, getting someone into the new accommodation, or supporting a customer to feel safe and secure in their home.

What’s your favourite thing about Salford?

Its sense of community spirit and resilience shown during challenging times. The best example of this was the floods of 2015 in Lower Broughton, the way the community pulled together and mobilised so quickly to help each other was nothing short of remarkable.

“The biggest reward is seeing the impact you have made on a customer.”
Liam Turner

Visit our website to read the full interviews at www.salixhomes.co.uk/ limelight

Want to find out about how we are tackling issues that matter most to you? Visit www.salixhomes.org/neighbourhood-action-plans

Your Neighbourhood in Numbers

Broughton

81

properties were let in your area, with a turnover of 5.49%

100%

of people were satisfied with how we dealt with their ASB case

74 tonnes

of fly-tipping cleared

201

drop-in surgeries carried out in your neighbourhood

73%

of residents were satisfied with their neighbourhood as a place to live

36

neighbourhood walkabouts carried out

69

local people supported into work and training

16

legal actions carried out to protect residents

£9,224,818.16

investment on improving homes

Claremont, Beechfarm, Weaste and Seedley

58

properties were let in your area, with a turnover of 8.16%

100%

of people were satisfied with how we dealt with their ASB case

62 tonnes

of fly-tipping cleared

150

drop-in surgeries carried out in your neighbourhood

77%

of residents were satisfied with their neighbourhood as a place to live

36

neighbourhood walkabouts carried out

21

local people supported into work and training

17

legal actions carried out to protect residents

£1,370,206.58

investment on improving homes

Duchy, Kersal and Charlestown

108

properties were let in your area, with a turnover of 7.36%

100%

of people were satisfied with how we dealt with their ASB case

55 tonnes

of fly-tipping cleared

102

drop-in surgeries carried out in your neighbourhood

73%

of residents were satisfied with their neighbourhood as a place to live

36

neighbourhood walkabouts carried out

27

local people supported into work and training

5

legal actions carried out to protect residents

Ordsall and Langworthy

92

properties were let in your area, with a turnover of 3.8%

100%

of people were satisfied with how we dealt with their ASB case

65 tonnes

of fly-tipping cleared

200

drop-in surgeries carried out in your neighbourhood

75%

of residents were satisfied with their neighbourhood as a place to live

36

neighbourhood walkabouts carried out

59

local people supported into work and training

33

legal actions carried out to protect residents

£6,664,457.28

investment on improving homes