Members of our Cleaning Team for our low rise buildings

FOCUSSING ON WHAT MATTERS TO YOU

To make sure we’re focussing on the things that matter most to you, we’ve made a few changes to our front-line teams, with dedicated services specialising in important issues such as building safety, improving the environment around your home, giving our customers a voice, tackling issues like anti-social behaviour and supporting vulnerable residents. This of course is in addition to our usual services like our repairs service and improvements to homes.

Meet a few of our team who are responsible for looking after your home and neighbourhood...

MARIA LESTER Environmental Services

Hi, I’m Maria. I’m responsible for the teams who keep the areas where you live clean and tidy. Whether it’s our caretakers and cleaning operatives in our apartment blocks and sheltered accommodation, gardeners and green spaces officers making the best of your outdoor spaces or estate management team out and about in your communities, we know how important it is to make the area where you live something you can be proud of. I also look after our recycling team, not only reducing the impact of flytipping, but making sure waste and unwanted items are recycled and used again.

Members of our Cleaning Team for our low rise buildings

STEWART KERR Building Safety

I’m Stewart and I am responsible for making sure our buildings remain safe places to live. We are recognised as one of the leaders in how landlords should keep their buildings safe and we regularly advise government on how best to do this. My team carry out regular safety checks on our buildings as well as organising things like visits by the Fire and Rescue Service, and contractors to ensure we meet the compliant standards and ensure customers are able to live safely within their properties.

Members of our Building Safety Team

JEANETTE GREEN Customer Engagement

Hi, I’m Jen. I look after our new Customer Engagement team. We help you make sure your voice is heard so we can make any improvements or changes to our services or how we do things. We already have a number of customers heavily involved, through our Customer Committee, Community Connectors and scrutiny groups. If you’re keen to get involved, please get in touch - we’d love to hear from you! My team also makes sure the things we do as a business deliver social value to our communities, including our ever-popular Springboard Fund and helps people who might be out of work get the skills and experience to help them in to employment.

Jackie Crook and Sue Wilkinson from our Customer Engagement Team

HELEN BYRNE Tenancy Sustainment and Partnerships

I’m Helen and my team works with partners and agencies across the area to make sure that customers get the best possible support where they need it. If you are struggling to manage your tenancy, have financial difficulties or cope with mental health challenges, we can help find you the best support for you to help you live in your home.

I also look after our leaseholder services and private sector tenants including Salix Living.

Members of our Tenancy Sustainment and Partnerships Team

JEANETTE GREEN Customer Engagement

Hi, I’m Jen. I look after our new Customer Engagement team. We help you make sure your voice is heard so we can make any improvements or changes to our services or how we do things. We already have a number of customers heavily involved, through our Customer Committee, Community Connectors and scrutiny groups. If you’re keen to get involved, please get in touch - we’d love to hear from you! My team also makes sure the things we do as a business deliver social value to our communities, including our ever-popular Springboard Fund and helps people who might be out of work get the skills and experience to help them in to employment.

Members of our Community Safety Team

Ben Cruickshanks Allocations and Voids

Hi, I’m Ben and my team is responsible for the allocation and letting of our homes to new tenants once a property becomes empty. We manage all aspects of the process, starting from the clear out, then completing any repairs in line with our lettable standard and lastly making sure properties are clean and ready to move in.

My team also help you if you want to swap homes with another tenant, buy your home, as well as any tenancy changes, tenancy fraud and reference requests.

For any queries, you can continue to contact us by logging in to your MySalix account on www.mysalix.co.uk. You can also contact us on 0800 218 2000.