A welcome from our CEO

Welcome to our 2021 edition of Limelight (and my first as Chief Executive of Salix Homes).

I’m sure you won’t need me to tell you that the 12 months since our last Limelight have been like no other as the world continues to contend with the coronavirus pandemic.

As you will see in this edition however, that has not stopped some of the tremendous work taking place across our communities; from supporting some truly inspiring community groups with our Springboard Fund (page 8); to building more affordable homes in Salford (page 16); the young people giving their career a kickstart with us (page 12); and a new scheme we’ve introduced to recycle unwanted furniture (page 14).

What I would really like to talk to you about however, is the work we’re doing to make sure all customers have a voice when it comes to the services we provide. It’s essential that we’re not only listening to your views, but crucially that we’re acting upon them.

Over the last year we have put in place a number of things to ensure your views are heard: Our new Customer Committee and scrutiny groups have now been in place for more than a year and are giving real insight in to where we need to improve or adjust services to meet your expectations. You can read an interview with the new chair of the Committee and local resident, Charlotte on page 4.

In June we launched our new Customer Charter called Our Promise to You setting out what you can expect from us. At its heart is how we act on your feedback. Our approach to building safety (page 32), that has helped inform the Government’s Building Safety Bill, also makes sure you can easily inform us if you have any concerns as to the safety of your home. Finally, our new teams that you can read about on page 23 are based on the feedback you have given us.

Myself and the team at Salix are committed to making sure your voice is heard and we will be introducing more opportunities to make this happen.

In the meantime, I hope you enjoy the read.

Features

Meet our Springboard Heroes

Kickstart your career

“I want to shake off the social housing stigma”

Focussing on what matters to you

"If it hadn’t been for Salix Homes and getting my home back then, I really don’t know where I’d be today"
Charlotte Haines

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